100% cloud MSP. Manage identity, endpoints, data and servers. Control-based security (NIST/CIS/ISO 27001, Zero Trust), access governance, automation and reporting. Security KPI 40%→75.31.

IT Administrator focused on compliance and operational resilience. Delivered CIS/NIST-aligned hardening, orchestrated identity & access governance (conditional access, JIT privileges, reviews), standardized endpoint management and executive reporting; modernized remote access to Zero Trust/ ZTNA with audit-ready documentation.

Security operations and compliance: tuned SIEM to prioritize real incidents, access recertifications, operational automation and patching with reporting; ≥95% adherence.

Support & infrastructure: networks/equipment, asset inventory/backups; PowerShell automation and operational documentation.

Credential resets, remote support and ticket handling; SLA adherence and security best practices.

Install/repair internet & telephony; structured cabling, equipment testing/activation, and on-site customer support.

Server & directory administration, GPO, backups/monitoring; documentation and SOPs for continuity.